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Refund Policy
Transparent refund guidelines for all Edu9 Guidance services, admissions support, counselling, training programs, and application processing.
Refund Eligibility
- Duplicate payment transactions.
- Technical payment failures.
- Service not initiated within committed timelines.
- Approved cancellation requests before processing starts.
Non-Refundable Services
- Application fees paid to universities.
- Visa processing charges.
- Third-party examination fees.
- Completed counselling sessions.
Refund Processing Time
- Approved refunds are processed within 7-14 business days.
- Refunds are credited to the original payment method.
- Processing timelines depend on banks and payment gateways.
Cancellation Policy
- Cancellation requests must be submitted officially through email or support channels.
- Partial service completion may lead to partial refunds only.
- Edu9 reserves the right to review each request individually.
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